
"How to" Videos
View the videos below for common issues.
How to unlock your door
Enter the 4 digit numeric code you were emailed and then press the check mark button. Listen for the sound of the lock unlocking then proceed to open the door.
How to turn on the Smart TV
Locate the black rectangular remote near the TV. Point the remote at the TV and press the red power button. To change the input from HDMI to cable, press the "input" button. Use the arrow buttons to move up or down through the options.
How to use the firestick remote
Locate the thin black rectangular remote near the TV. Point the remote at the TV and press the power button (top left circle). Use the selector (large circle in the centre of the remote) to move up or down and left or right. To select press the centre of the large circle.
How to turn on air conditioning
Locate the white remote located near the air conditioning unit. Take remote and point it at the A/C unit. Press the power button on (unit will beep). Use the arrow buttons to raise or lower the temperature. Your room is automatically set to 20C.
How to turn on the fireplace
Locate the thermostat on the wall near the fireplace. Slide the slider on passed 30 until you hear the click. Fireplace will ignite after the click. **Please note that fireplace will not turn on if room temperature is already above 20C as our baseboard heating is preset.
How to locate the menu drop off
Go to the main building and go inside the doors to the left and locate the box that is labeled "menu and key drop off". Put menu inside box slot.
How to contact staff after hours for an emergency
Download WhatsApp to your phone and create an account.
Open Whatsapp and then select the calls or chats icon, press the "+" at the top right of the screen. Click enter new contact and type in the name and number for Terrace 705-713-0111 then click save. Scroll through your contacts and select the Terrace contact and then proceed by selecting the call or message icon.
How to turn on the jacuzzi jets
First find the drain stopper located on the side of the tub and put it in the bottom drain. Next turn on the water and fill the tub but DO NOT fill passed the emergency drain located under the taps. ALWAYS make sure the tub is filled BEFORE you turn on the jets. Locate the white button beside the taps and press the button once to turn on. To turn off the jets press the same button.