Frequently Asked Questions
Check-in and Check-out
What time is check-in/check-out? Check-in is 3:00pm Check-out is 11:00am.
Is early check-in or late check-out possible? Yes, dependent on availability and advanced notice.
Can luggage be stored before check-in or after check-out? Yes, can be stored securely at our reservation office.
How do guests check-in? Guests use self-check in. Check-in credentials will be emailed as a 4 digit numeric code to unlock the door on day of arrival.
Resort Facilities:
What recreational facilities does the resort offer? We have an onsite executive golf course. The lake is a two minute walk for swimming, water sports, and fishing.
Are fitness center or spa services available? No but there is access to a private beach 5 minutes away.
Are there business center facilities for work-related needs? There is a boardroom style meeting space.
Dinning
Do you have restaurants are on-site, and what cuisines do they offer? No, our dinning is off-site but breakfast is delivered daily (included in resort stay only) and we have two restaurants 10 minutes drive offsite (Churchills and Arugula).
Do I need reservations for off-site dining? We recommend a reservation for Churchills, walk-ins accepted at Arugula.
In Room Issues
How do I unlock my door? Enter the 4 digit numeric code you were emailed on the day of your arrival and then press the checkmark button.
How do I turn on the fire place?
Locate the thermostat on the wall near the fireplace. Turn the thermostat up passed 30 (listen for the click), fireplace will ignite.
How do I turn on the air conditioning? Locate the A/C remote on the wall (white remote), take the remote out and point it at the air conditioning unit and press the power button. Unit will beep when turned on.
Payment and Booking
What is the cancellation policy? We require 72 hours notice before day of check-in to receive full refund.
Are there additional fees or taxes? HST is included in the price. Additional fees are charged for dogs, early/late check-in, cots, and damages.
Can I modify my reservation after booking? Yes but we require 72 hours notice before day of check-in.
Transportation and Parking
Is airport shuttle service provided? No but it can be arranged on request.
What are the parking options and costs? There is free parking available.
Are there local transportation services available? There are local taxis available.
Security and Safety:
What security measures are in place? There are onsite security cameras. Guest rooms are self-secured with digital locks. Only registered guests are permitted on the premises. Staff are available 24-7 to assist.
Are there safety deposit boxes in the rooms? Not at this time.
How can guests contact security or emergency services? Staff can be contacted during office hours by calling the main phone line or by emailing, and can be contacted after hours for emergencies only via WhatsApp, emergency can be contacted at 9-1-1. See a video of how to download WhatsApp here
Special Requests
Can I arrange for special occasions or celebrations? Yes, please let us know at least 72 hours in advance.
Are pet-friendly accommodations available? We have dog friendly rooms. No other pets are permitted.
Can the resort accommodate specific accessibility needs? Yes, we have accessible accommodations available.
Breakfast Ordering
How do I order breakfast? Fill out the breakfast menu form located in your room on the table. Take completed menu form to the drop box in the main building labelled "menu box/key drop". See video of location here
Didn't find what you needed? Contact our main office.